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SHIPPING INFO
POSTAGE POLICY
MiniVault appreciates that not all customers are local to our business location, so we are happy to offer postage Australia wide.* We do not provide international shipping services at this stage.
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RETURN AND EXCHANGE POLICY
We understand that sometimes items may be damaged during the distribution process. If you received any damaged goods, please contact us and we will give you further instructions regarding how to go about securing an exchange or returning your item(s) for a refund. Thankyou.
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*Shipping to Tasmania will incur extra charges. If you are from Tasmania and wish to make a purchase, please contact us and we can advise you of associated costs.
PAYMENT METHODS
- Credit / Debit Cards
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Do I need to supervise my child while using any of these items?Yes, it's essential to supervise your child when they are playing with small parts to ensure their safety.
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Are these products safe for children?Yes, our products are safe. We use food-grade silicone and safe, non-toxic colors in the production of our products to ensure the utmost safety for children. However, we always recommend parental supervision during playtime to ensure a safe and enjoyable experience.
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Is miniVault Australian owned?Yes! miniVault is proudly 100% Australian owned. When you support miniVault, you are supporting a business that uses Australian marketing companies, courier companies, Australia Post, and Aussie storage facilities.
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For which age groups do our products cater?Our products are designed to cater to a wide age range, starting from newborns with sensory flash cards, and extending to children aged 4 and above with our engaging puzzles. We strive to provide educational and entertaining options suitable for various developmental stages.
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Do miniVault toys promote child development?Yes, our products are designed to promote child development. We offer a variety of items such as puzzles, colors, shapes, and more that stimulate cognitive, motor, and sensory skills in children, fostering their growth and learning.
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What if my products arrive damaged?If your products arrive damaged, please contact our customer support team immediately for assistance.
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How long will it take for my products to arrive?The delivery time may vary as we rely on third-party services, such as couriers, but we aim to get your products to you as soon as possible.
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Do you ship Australia wide?Yes, we ship Australia-wide; however, please note that out-of-state orders may incur additional postage charges. For further information, please don't hesitate to contact us.
FAQ
FAQ
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